Shipping policy
Each order is carefully packaged. If a trackable shipping method is selected, we will send you the tracking ID via a separate email once your order is on its way.
All orders are usually shipped within 1-2 business days after receipt of payment. The standard delivery time within Germany is 4 business days. Shipments sent as DHL parcels have a standard delivery time of 1-2 business days within Germany. Shipments to other EU countries take approximately 10-14 days.
Due to the worldwide Corona situation, we are currently unable to provide exact information on the transit times of shipments to third countries – we therefore kindly ask for your understanding in this regard. Deutsche Post and DHL have compiled current information for private customers under the following link: https://www.dhl.de/en/privatkunden/kampagnenseiten/coronavirus.html
Important note for pre-order items
Please note that all items of an order that also contains a pre-order item that has not yet been released will not be shipped until the pre-order item has been published. For orders with multiple pre-order items, there will be no shipping will until the last item is available. Therefore, no partial deliveries will be made.
Shipping costs within Germany
Up to a total order value of 50.00 €, shipping costs of 2.95 € apply. Depending on the nature and weight of the products orders will be shipped as either Deutsche Post Bücher-/Warensendung, Maxibrief or DHL Paket (incl. shipment tracking). Starting with a total order value of 50.00 €, shipping within Germany is free of charge. Please note that orders containing products with a FSK18 rating will only be shipped within Germany by DHL Paket with age verification. So please keep an official photo ID handy to prove that you are of age. An important note: FSK18 articles can unfortunately NOT be delivered to Packstations.
Shipping costs Belgium, Czech Republic, Denmark, France, Luxembourg, Monaco, Netherlands, Poland
| Up to 0.5 kg: Warenpost International Economy (without shipment tracking) Warenpost International Premium (incl. shipment tracking) |
4.95 € |
| Up to 1.0 kg: Warenpost International Economy (without shipment tracking) Warenpost International Premium (incl. shipment tracking) |
8.95 € 11.95 € |
| Up to 2.0 kg: DHL Paket International Premium (incl. shipment tracking) |
15.95 € |
| Up to 5.0 kg: DHL Paket International Premium (incl. shipment tracking) |
18.95 € |
Shipping costs Switzerland
| Up to 0.5 kg: Warenpost International Economy (without shipment tracking) Warenpost International Premium (incl. shipment tracking) |
5.95 € |
| Up to 1.0 kg: Warenpost International Economy (without shipment tracking) Warenpost International Premium (incl. shipment tracking) |
8.95 € |
| Up to 2.0 kg: DHL Paket International Economy (incl. shipment tracking) |
16.95 € |
| Up to 5.0 kg: DHL Paket International Economy (incl. shipment tracking) |
18.95 € |
Shipping costs Finland, Greece, Italy, Irland, Portugal, Sweden, Slovakia, Slovenia, Spain, Hungary
| Up to 0.5 kg: Warenpost International Economy (without tracking) Warenpost International Premium (incl. shipment tracking) |
5.95 € 9.95 € |
| Up to 1.0 kg: Warenpost International Economy (without shipment tracking) Warenpost International Premium (incl. shipment tracking) |
10.95 € 13.95 € |
| Up to 2.0 kg: DHL Paket International Premium (incl. shipment tracking) |
16.95 € |
| Up to 5.0 kg: DHL Paket International Premium (incl. shipment tracking) |
20.95 € |
Shipping costs USA, Canada
| Up to 0.5 kg: Warenpost International Economy (without shipment tracking) Warenpost International Premium (incl. shipment tracking) |
7.95 € 9.95 € |
| Up to 1.0 kg: Warenpost International Economy (without shipment tracking) Warenpost International Premium (incl. shipment tracking) |
13.95 € 15.95 € |
|
Up to 2.0 kg: |
29.95 € |
| Up to 5.0 kg: DHL Paket International Premium (incl. shipment tracking) |
39.95 € |
Payment options
You can use the following payment methods:
- Prepayment (Payment is due immediately after conclusion of the contract. Please note that we will cancel prepayment orders if we do not receive payment within 10 business days.)
- Credit card (VISA, MasterCard, AMEX, Maestro) – via Shopify Payments
- PayPal
